Gallup and LEADx research on employee experience shows that “your manager cares” is now a top five driver of employee engagement. It makes sense: When your leader cares, they’re much more likely to be tuned in to your career and job satisfaction. In turn, you’re much more willing to forgive small mistakes and stressors.
One great example of “caring” in action is at One Medical, where “manager care” is a top-scoring item on their engagement survey year over year.
On their last several engagement surveys, the company has scored 89% on the question, “My manager genuinely cares about my well-being.” Chief People Officer (CPO) Christine Morehead commented on this high score: “I think this score is the culmination of how we are preparing our leaders. It’s a wonderful byproduct and something we’re very proud of.”
One Medical is a human-centered, technology-powered primary care organization. The company provides care both in person and virtually to enable patients to speak with clinicians when they need care most. One Medical has more than 4,000 employees, primarily working remotely.
Kevin Kruse - Contributor
CEO of LEADx and author of Great Leaders Have No Rules.
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